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CRUCIAL conversations for accountability ®️
foster accountability in the workplace
Accountability marks the difference between healthy and unhealthy relationships and organizations. As people improve in their ability to hold one another accountable, they also improve trust, efficiency, engagement, and performance.
Learn a straightforward, step-by-step process for resolving performance problems, strengthening trust and reliability, and eliminating inconsistency.
Master Performance Discussions
Learn how to tap into motivation and ability to close gaps between expected behaviour and actual behaviour.
Manage Projects Without Taking Over
Learn how to hold peers accountable to standards, objectives, and timelines without nagging or meddling.
Resolve Behavioural Problems
Resolve performance problems, bad behaviour, and violated expectations in a way that is supportive rather than coercive.
Buy the book to preview the skills...
learning delivery options
effective instruction, flexible format
Watch to learn more about the variety of delivery options available for all of our courses: in-person, virtual, online on-demand and more...
in-person training
For 15 years, Tamara Kerr Consulting has partnered with Crucial Learning to offer best-in-class in-person learning experiences around the world. Whether you attend a public course, or bring our crucial skills into your organization, in-person learning offers a focused, effective, and engaging way to change behavior.
virtual training
Our research shows 86% of learners rated our virtual learning “just as engaging as” or “more engaging than” in-person learning. And when it comes to results, behavior change from a virtual course was immediate. In fact, learners’ use of new skills was no different between the virtual and in-person classroom. The Crucial Conversations for Accountability course is taught in 2.5 hour learning blocks over five sessions.
online on-demand
Our on-demand courses are built for an increasingly digital and global workplace. Not only do they offer convenience and flexibility, but they deliver an engaging and effective learning experience. With videos, exercises, assessments, and discussion forums, you’ll learn new skills when and where it works for you.
achieve real results
for TEAMS - contact tamara kerr consulting to discuss options
ACCOUNTABILITY IN ACTION
Anyone who relies on the efforts of others to get things done will benefit from attending Crucial Conversations for Accountability. Individuals and organizations report improvements in trust, ownership, engagement, performance, and more.
ELEVATE YOUR TEAM
Most people hesitate to discuss peer performance problems like improper shortcuts, poor attention to detail, and incomplete work. Often, the longer they take to speak up, the worse things get. Crucial Accountability gives people the skills to say something when they see something, to elevate team members and close the gap between expectations and performance. Choose the learning format that best meets the needs of your team or organization.
EFFICIENCY
San Antonio School District saw a 50% drop in grievances.
TEAMWORK
Dallas Housing Authority eliminated silos between departments and helped employees take initiative to resolve conflicts with their supervisors.
SAFETY
Pride International improved their total incident rate by 55% and reported zero accidents that required employees to miss time on the job.
ENGAGEMENT
St. Joseph’s Healthcare reported reduction in sick leave from 15 to 12 days per full-time employee, and employee satisfaction rates were 64% higher than the provincial average.
TURNOVER
Orkin reported an 8% decrease in turnover, and Pride International decreased turnover by 40%.
for individuals - follow link for event information
MASTER THE ART OF ACCOUNTABILITY
Are you a manager or leader? Develop the skills that top leaders exhibit. Learn to foster personal accountability, build trust and teamwork, and improve performance.
If you are an individual looking for your own self-development opportunity, follow the link below to see our upcoming event dates and discover the life-changing skills of Crucial Accountability.
read the bestseller
With more than half a million copies sold, Crucial Accountability continues to improve the health of relationships, teams, and organizations worldwide.