CRUCIAL CONVERSATIONS for mastering dialogue ®️
IMPROVE RELATIONSHIPS AND RESULTS
Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. In fact, success is largely determined by how quickly, directly, and effectively we speak up when it matters most. Scroll down to download our course overview and discover how Crucial Conversations for Mastering Dialogue helps individuals and organizations improve relationships and results.
Make it Safe
Learn how to make even the riskiest topics safe for discussion. When people feel psychologically safe, they share meaningful input on important matters.
Surface any Subject
Acquire the skills to talk to anyone about almost anything. Learn how to be persuasive, not abrasive, when stakes are high and opinions vary.
Turn Disagreement into Dialogue
Instead of clamming up or blowing up, learn how to turn disagreement into dialogue and conflict into collaboration.
Buy the book to preview the skills...
learning delivery options
effective instruction, flexible format
Watch to learn more about the variety of delivery options available for all of our courses: in-person, virtual, online on-demand and more...
in-person training
For 15 years, Tamara Kerr Consulting has partnered with Crucial Learning to offer best-in-class in-person learning experiences around the world. Whether you attend a public course, or bring our crucial skills into your organization, in-person learning offers a focused, effective, and engaging way to change behavior.
virtual training
Our research shows 86% of learners rated our virtual learning “just as engaging as” or “more engaging than” in-person learning. And when it comes to results, behavior change from a virtual course was immediate. In fact, learners’ use of new skills was no different between the virtual and in-person classroom. The Crucial Conversations for Mastering Dialogue course is taught in 2.5 hour learning blocks over five sessions.
online on-demand
Our on-demand courses are built for an increasingly digital and global workplace. Not only do they offer convenience and flexibility, but they deliver an engaging and effective learning experience. With videos, exercises, assessments, and discussion forums, you’ll learn new skills when and where it works for you.
achieve real results
for TEAMS - contact tamara kerr consulting to discuss options
EFFECTIVE COMMUNICATION STARTS HERE
Bring Crucial Conversations for Mastering Dialogue to your organization and learn how to handle even the most difficult conversations for better results—including how to disagree with someone in authority, how to say no without making enemies, and how to address issues of diversity and inclusion.
Continually selected as a Top Training Product, Crucial Conversations has been used by more than two million people and 300 of the Fortune 500 to improve productivity, quality, safety, performance, and more.
PRODUCTIVITY
Sprint Nextel reported a 93% improvement in meeting productivity metrics.
TEAMWORK
Employees at MaineGeneral Health were 16% more likely to speak up and resolve problems with colleagues after going through Crucial Conversations.
SAFETY
Pride International reduced safety incidents by 55% in one year.
COST
AT&T reduced billing costs by 30% and Sprint Nextel reduced customer care expenses by $20 million annually.
ENGAGEMENT
Rocky Mountain Equipment reduced turnover from 30% to 16%.
SATISFACTION
San Antonio School District saw a 50% drop in grievances that previously clogged their administrative system.
for individuals - follow link for event information
DISCOVER THE DIFFERENCE DIALOGUE MAKES
A crucial conversation is a discussion between two or more people where the stakes are high, opinions differ, and emotions run strong.
Most of us encounter crucial conversations almost daily, yet few handle them well.
If you are an individual looking for your own self-development opportunity, follow the link below to see our upcoming event dates and follow along to register.
Enroll today and learn how to confidently handle any crucial conversation for improved relationships and results.
read the bestseller
Get your copy of the New York Times bestseller and business classic that has revolutionized personal and business interpersonal skills for millions of people worldwide.