"VitalSmarts training results in changed behavior - not just interesting information. The ROI is what we are after, and VitalSmarts training delivers on it." 

Ray Ellison, Tanner LLP

"Crucial Conversations training teaches practical skills to handle conflict and demonstrates how to engage in meaningful dialogue to bring about better results." 

Karl Smart, Central Michigan University

"Crucial Conversations has been essential to minimizing the stress that accompanies transformational change and sustaining trust between members of different divisions."   

Paula Daoust, Blue Cross & Blue Shield

"We use Crucial Conversations® to create a more engaging, motivating, and safe environment. Leaders who embrace the skills are more confident in quickly addressing issues and creating a safe environment. Team members are more engaged, energized, and have an emotional connection to their ... Read more

Geoffrey Oshima, Learning & Development Sr. Consultant, Wells Fargo & Company

"By combining high-leverage best practices with cutting-edge training techniques, VitalSmarts clients experience significant, rapid, wide-spread and lasting changes in behavior."

Kerry Patterson, Bestselling Author