The Latest

What To Do When You Think a Coworker Resents Your Promotion

What To Do When You Think a Coworker Resents Your Promotion

Posted in Crucial Conversations

Dear Crucial Skills, I have recently been promoted and am now responsible for a group of program managers and their projects. I have been with the company about two years and am the newest member of the team. One of the program managers has taken significant issue with my promotion. He has...


How to Respond to Public Criticism from a Coworker

How to Respond to Public Criticism from a Coworker

Posted in Crucial Conversations

Dear Crucial Skills, I have a challenge with a relatively new coworker who consistently tells me how “he would do my job if he were me.” He says this in front of my staff members. I respect his knowledge and leadership, but the frequent digs are starting to get to me. I have taken him aside...


How to Solicit and Receive Feedback You Might Not Want to Hear

How to Solicit and Receive Feedback You Might Not Want to Hear

Posted in Crucial Conversations

Dear Crucial Skills, My church says they need the members to help with various responsibilities, so I volunteer often. But when I do, I’m told to focus on my family. Or people tell me they’re worried I’ll get burned out. They’ve also suggested my excitement is “a little over the top.” Other...


One Simple Strategy to Improve Workplace Productivity

One Simple Strategy to Improve Workplace Productivity

Posted in Getting Things Done

Dear Crucial Skills, I am the Operations Manager for a small startup that produces caramels. I also wear many other hats, which include doing office administration, HR, and finance work. The business owner is very hands-on but is not clear about goals or priorities. Many projects are started...


How to Mend a Relationship That’s Been Broken for Years

How to Mend a Relationship That’s Been Broken for Years

Posted in Crucial Conversations

Dear Crucial Skills, My husband and I have not talked to my brother-in-law and his wife for five years. The reasons are insignificant. They live on the first floor, and we live on the ground floor of the same house. I once took a step forward to mend the relationship, but they declined my...


How to Tell Your Employees of a Coming Pay Reduction

How to Tell Your Employees of a Coming Pay Reduction

Posted in Crucial Conversations

Dear Crucial Skills, If I needed to inform employees of a medium-large company that a small reduction in pay is forthcoming due to declining revenues, how could I do this in an email that would be supportive and factual? Signed,Bearer of Bad News _____________________ Dear Bearer of...


A Valentine’s Lesson for All of Us

A Valentine’s Lesson for All of Us

Posted in Kerrying On

“Take a look at this!” my mother shouted. “You won’t believe it.” Not knowing what Mom was talking about, I put down the psychology text my neighbor Gary and I were studying (we had a midterm the next day) and the two of us got up from the kitchen table and headed straight to the family...


Tips For Managing the Nebulous Flow of Life and Work

Tips For Managing the Nebulous Flow of Life and Work

Posted in Getting Things Done

Dear Crucial Skills, I get overwhelmed by the huge lists of things to do because I’m not sure which items to work on next. Any suggestions for that? Sincerely, Challenged Prioritizer _____________________ Dear Challenged Prioritizer, Yours is a universally common question, and one I...


Turned Down for a Promotion. Now What?

Turned Down for a Promotion. Now What?

Posted in Crucial Conversations

Dear Crucial Skills, Recently, I was turned down for a promotion to director. My boss said the decision was made by the others involved in the interview process. She said that had they recommended me for the position, she would have promoted me. I later initiated a crucial conversation with her....


What to Do When Someone Undermines Your Role

What to Do When Someone Undermines Your Role

Posted in Crucial Conversations

Dear Crucial Skills, I am a long-time volunteer and employee for a small, nonprofit organization. Recently, we got a new Executive Director and his management style is very challenging. I am the director of Learning and Education and previously planned all learning events. The new ED has...


When Money Gets Between Family Members

When Money Gets Between Family Members

Posted in Crucial Conversations

Dear Crucial Skills, Four years ago, I gave my savings to my brother, so he could open a business. I was hesitant because he has a temper and communicating with him can be tricky, but I went ahead. My mother-in-law also invested. Recently, I wanted my brother to repay some of the money, but...


How to Handle a Company Strike

How to Handle a Company Strike

Posted in Crucial Conversations

Dear Crucial Skills, We are headed for our first nursing strike. Employees are heartbroken at the situation. Patients and families are concerned about the quality of care with contingent workers on site, and long-term relationships are being fractured by the decision to picket or work. I...