The Latest

Leading Through COVID-19: How To Get Your People On Board

Leading Through COVID-19: How To Get Your People On Board

Posted in Influencer

Dear Crucial Skills, I am a site manager at a large datacenter. We have clear COVID-related safety policies for employees now coming back to work. Some of my managers are struggling with a handful of employees who disagree with these policies. Some employees are frustrated because they want to...


How to Make Virtual Meetings More Engaging and Effective

How to Make Virtual Meetings More Engaging and Effective

Posted in Crucial Accountability

Dear Crucial Skills, We are learning how to use videoconferencing as our new meeting platform. Do you have tips for facilitating meetings to promote participation and feedback, as many people seem uncomfortable because they can’t read non-verbal cues from others? Also, do you have...


How to Speak Up in a Pandemic

How to Speak Up in a Pandemic

Posted in Crucial Conversations

Dear Crucial Skills, Where I live, concern about COVID-19 seems lax. I’m often surrounded by people who have already thrown social distancing and mask-wearing out the window. Just the other day, while in line at the grocery store, the man behind me blatantly ignored the big sticker on the...


How to Respond to the Silent Treatment

How to Respond to the Silent Treatment

Posted in Crucial Conversations

Dear Crucial Skills, A couple of months ago, my father stopped answering phone calls and texts from my siblings and me. He hasn’t been home when we’ve attempted to visit him. He doesn’t have voicemail. We’ve reached out to his wife who says she doesn’t want to get in the middle of it. He...


Chaos in Quarantine—What Can I Do About My To-Dos?

Chaos in Quarantine—What Can I Do About My To-Dos?

Posted in Getting Things Done

Dear Crucial Skills, With the ongoing COVID-19 pandemic, I am up to my ears in work. I don’t know any other way to say it: I have too much to do, and not enough time. With the quarantine, kids at home, and clients cancelling, I have ten to fifteen new projects on my plate, on top of what I...


Why Do I Engage in Behavior that I Know is Self-Destructive?

Why Do I Engage in Behavior that I Know is Self-Destructive?

Posted in The Power of Habit

Dear Crucial Skills, I have a lot of habits I need to change, but the one that gets me in the most trouble is reverting back to my bad behaviors: yelling, smoking, drinking, and not performing at work. I do this when my partner and I disagree. I feel that by doing all of these behaviors I...


How to Keep Your Distance and Your Friends

How to Keep Your Distance and Your Friends

Posted in Crucial Conversations

Dear Crucial Skills, In light of the COVID-19 pandemic, I’m trying to be safe by following the health practices outlined by the CDC, WHO, and other officials. I don’t consider myself stringent, nor lax. I feel I am somewhere in between. But apparently that’s not how others see me. My requests...


5 Crucial Skills to Survive a Crisis

5 Crucial Skills to Survive a Crisis

Posted in Crucial Conversations

Your friends at VitalSmarts want to offer both our love and some suggestions for the challenging days ahead. We hope and pray that any encounter with the COVID-19 virus is brief and mild. And we offer our heartfelt sympathy to any for whom it is worse. Research shows that while times like...


What is the Difference Between Crucial Conversations and Crucial Accountability?

What is the Difference Between Crucial Conversations and Crucial Accountability?

Posted in Crucial Conversations

Dear Crucial Skills, What is the difference between a crucial conversation and a crucial accountability conversation? I believe all accountability conversations are crucial, but are all crucial conversations about accountability? Sincerely,Confused Manager _____________________ Dear...


How to Lead a Company Through the COVID-19 Crisis

How to Lead a Company Through the COVID-19 Crisis

Posted in Crucial Accountability

March 2020 will go down in history as the month that changed everything. In a matter of weeks, the novel coronavirus spread rapidly across the globe, rocking governments, stock markets, healthcare systems, education systems, entertainment, travel, you name it. Seemingly, nothing was spared....


Working or Shirking from Home?

Working or Shirking from Home?

Posted in Crucial Conversations

As the coronavirus sends more of us home, business casual dress goes from slacks to jeans to sweats to pajamas. Before the coronavirus, a lot of companies were hesitant to let people work from home. “Working from home” rhymes too closely with “Shirking from home.” It includes surfing,...


Crucial Skills for Crucial Times

Crucial Skills for Crucial Times

Posted in Crucial Conversations

When I went to bed a few nights ago, life was strange enough already. Offices and businesses were shuttered. Friends and family were cloistered many more hours each day in our homes. A general unease had us listening to recycled news for hours on end. But I got to sleep. My plan was to hit...