The Latest

Don’t Agree On The Facts? How to Dialogue Anyway

Don’t Agree On The Facts? How to Dialogue Anyway

Posted in Crucial Accountability

Dear Crucial Skills, As a certified trainer, I want to be prepared to answer students’ questions. In talking about separating facts from stories, the question came up: “What if people disagree about what each person said?” For example, I say to my son: “You said you would pick up milk on the...


How to Help Others Get Along

How to Help Others Get Along

Posted in Crucial Conversations

Dear Crucial Skills, My husband and twenty-eight-year-old stepson get into arguments that are emotionally hurtful to both of them. They don’t listen to each other, and just yell, blame, and berate each other. In the past, I have stayed out of it and let them “duke it out.” But I don’t like how...


Our Red Rock Christmas

Our Red Rock Christmas

Posted in Kerrying On

I suppose that the Christmas traditions we cling to the most as an adult are the ones we enjoyed the most as children. This means that, for some people, pine trees covered with lead-foil tinsel are a must. For others, if the family wassail doesn’t contain fresh pineapple juice, why, it’s...


Why “Brutal Honesty” Isn’t Honest At All

Why “Brutal Honesty” Isn’t Honest At All

Posted in Crucial Conversations

Dear Crucial Skills, I get a little tired of dancing around issues. People want me to beat around the bush or butter them up before I come down hard on them. It’s not my problem if they don’t want to hear the truth. I’m just someone who tells it like it is, and sometimes that’s tough...


How to Speak Up For Your Morals and Values

How to Speak Up For Your Morals and Values

Posted in Crucial Conversations

Dear Crucial SKills, I work in Information Technology and our company was recently bought. Several members of the parent company came in to bring our network up to their standards. Me, two of my coworkers, and five employees from the new company worked together all weekend and late into the...


How to Survive an Abusive Conversation

How to Survive an Abusive Conversation

Posted in Crucial Conversations

Dear Crucial Skills, What do you suggest when you try to use the Crucial Conversations skills only to realize the other person is unhealthy, unaware, and unable to communicate effectively, respectfully, or civilly? Many people are healthy and just don’t have the communication skills, and when...


How to Make Crucial Conversations Training Stick

How to Make Crucial Conversations Training Stick

Posted in Crucial Conversations

Dear Crucial Skills, My company offers Crucial Conversations Training and it is mandatory for management. In spite of having gone through the training, some of my staff refuse to “play by the rules” as it were. What advice do you have for me? I am far from a perfect communicator, but I...


How to Overcome Your Procrastination Problem

How to Overcome Your Procrastination Problem

Posted in Getting Things Done

Dear Crucial Skills, I’m the master procrastinator. I only pride myself on this to cover up the frustration I have with myself. I have more on my plate and to-do list then I could ever accomplish and I find myself not only failing to finish things, but not even starting them in the first place....