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Opinion—Accountability is A Key To Changing Police Culture

Opinion—Accountability is A Key To Changing Police Culture

Posted in Crucial Accountability

This op-ed from Joseph Grenny and his colleagues Tim Stay and Dave Durocher at The Other Side Academy was recently published in The Deseret News. In the wake of the murder of George Floyd by a police officer, cities and municipalities across the nation are desperately trying to find solutions...


How Getting Things Done® Works for Teams

How Getting Things Done® Works for Teams

Posted in Getting Things Done

Dear Crucial Skills, How does Getting Things Done relate to teams? Sincerely,Curious _____________________ Dear Curious, I frequently get this question from people new to GTD and those interested in applying the skills within an organization. Because the GTD methodology focuses primarily...


The Memo-Fication of Responsibility

The Memo-Fication of Responsibility

Posted in Influencer

It took a global pandemic to help me see something that’s been going on for years: the slow and steady memo-fication of responsibility. This pattern really became evident as I was introduced to a local company’s “back to work” plan. Their leadership team understands that times have changed...


Why It’s Time to Listen

Why It’s Time to Listen

Posted in Crucial Conversations

Over the past two weeks, many of the peaceful protests regarding the horrifying death of George Floyd have grown violent. I am not an expert in racial injustice. When it comes to the issues facing our country right now, I’m a student, not a teacher. I’m reading and watching and listening...


COVID-19 Back to Work Basics: How to Speak Up, Listen, and Be Accountable at Work

COVID-19 Back to Work Basics: How to Speak Up, Listen, and Be Accountable at Work

Posted in Crucial Conversations

Dear Crucial Skills, Leaders at my company announced they would like employees to return to the office in July. After working at home in quarantine, what should my company be doing to help employees feel more comfortable about coming back to the office? Signed,Wary _____________________...


Leading Through COVID-19: How To Get Your People On Board

Leading Through COVID-19: How To Get Your People On Board

Posted in Influencer

Dear Crucial Skills, I am a site manager at a large datacenter. We have clear COVID-related safety policies for employees now coming back to work. Some of my managers are struggling with a handful of employees who disagree with these policies. Some employees are frustrated because they want to...


How to Make Virtual Meetings More Engaging and Effective

How to Make Virtual Meetings More Engaging and Effective

Posted in Crucial Accountability

Dear Crucial Skills, We are learning how to use videoconferencing as our new meeting platform. Do you have tips for facilitating meetings to promote participation and feedback, as many people seem uncomfortable because they can’t read non-verbal cues from others? Also, do you have...


How to Speak Up in a Pandemic

How to Speak Up in a Pandemic

Posted in Crucial Conversations

Dear Crucial Skills, Where I live, concern about COVID-19 seems lax. I’m often surrounded by people who have already thrown social distancing and mask-wearing out the window. Just the other day, while in line at the grocery store, the man behind me blatantly ignored the big sticker on the...


How to Respond to the Silent Treatment

How to Respond to the Silent Treatment

Posted in Crucial Conversations

Dear Crucial Skills, A couple of months ago, my father stopped answering phone calls and texts from my siblings and me. He hasn’t been home when we’ve attempted to visit him. He doesn’t have voicemail. We’ve reached out to his wife who says she doesn’t want to get in the middle of it. He...


Chaos in Quarantine—What Can I Do About My To-Dos?

Chaos in Quarantine—What Can I Do About My To-Dos?

Posted in Getting Things Done

Dear Crucial Skills, With the ongoing COVID-19 pandemic, I am up to my ears in work. I don’t know any other way to say it: I have too much to do, and not enough time. With the quarantine, kids at home, and clients cancelling, I have ten to fifteen new projects on my plate, on top of what I...


Why Do I Engage in Behavior that I Know is Self-Destructive?

Why Do I Engage in Behavior that I Know is Self-Destructive?

Posted in The Power of Habit

Dear Crucial Skills, I have a lot of habits I need to change, but the one that gets me in the most trouble is reverting back to my bad behaviors: yelling, smoking, drinking, and not performing at work. I do this when my partner and I disagree. I feel that by doing all of these behaviors I...


How to Keep Your Distance and Your Friends

How to Keep Your Distance and Your Friends

Posted in Crucial Conversations

Dear Crucial Skills, In light of the COVID-19 pandemic, I’m trying to be safe by following the health practices outlined by the CDC, WHO, and other officials. I don’t consider myself stringent, nor lax. I feel I am somewhere in between. But apparently that’s not how others see me. My requests...