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Surviving a Messy Roommate

Surviving a Messy Roommate

Dear Crucial Skills, How do I get my roommates to clean up after themselves? They don’t seem to care about the mess they make and how dirty our house gets. I tried to talk to them about it but any attempt to reform their behavior only lasts a day or two. I end up being the one to have to...


How to Make Crucial Conversations Part of Your Culture

How to Make Crucial Conversations Part of Your Culture

Dear David, I work for a global manufacturing company. We are in the process of redefining our workplace culture and recognize that one of the key business behaviors we need to develop, at every level, is the ability to effectively have crucial conversations. What recommendations do you have...


Spring 2018 Crucial Conversations' Public Workshops

Spring 2018 Crucial Conversations' Public Workshops

Spring 2018 Crucial Conversations' Public Workshops Winnipeg Workshop March 14-15 Regina Workshop May 29-30 Register at www.tamarakerr.com/events...


The Fast Track to Joy

The Fast Track to Joy

This article was originally published September 18, 2012. When I was seven years old, I learned how to ride a bike. I learned on my brother’s old, stripped-down, J.C. Higgins. It was a pathetic little thing possessing no fenders, no handle bar grips, no hand brakes, no . . . just about...


How to Manage Emergencies and Still Stay on Track

How to Manage Emergencies and Still Stay on Track

Dear Crucial Skills, What is the best way to manage true emergencies? My weekly review doesn’t account for those times people come bursting into my office with a fire that only I can seem to put out. When I spend time on these seemingly legitimate emergencies, it can derail my week and put...


How to Advocate for Your Needs With Your Spouse

How to Advocate for Your Needs With Your Spouse

Dear Crucial Skills, I love my wife dearly and enjoy spending our dinners and late nights together after our long work days and putting the kids to sleep. However, I have learned after careful experimenting, over a few weeks now, that my wife has endless spunk, energy, and interest in telling...


Don’t Agree On The Facts? How to Dialogue Anyway

Don’t Agree On The Facts? How to Dialogue Anyway

Dear Crucial Skills, As a certified trainer, I want to be prepared to answer students’ questions. In talking about separating facts from stories, the question came up: “What if people disagree about what each person said?” For example, I say to my son: “You said you would pick up milk on the...


How to Help Others Get Along

How to Help Others Get Along

Dear Crucial Skills, My husband and twenty-eight-year-old stepson get into arguments that are emotionally hurtful to both of them. They don’t listen to each other, and just yell, blame, and berate each other. In the past, I have stayed out of it and let them “duke it out.” But I don’t like how...


Our Red Rock Christmas

Our Red Rock Christmas

I suppose that the Christmas traditions we cling to the most as an adult are the ones we enjoyed the most as children. This means that, for some people, pine trees covered with lead-foil tinsel are a must. For others, if the family wassail doesn’t contain fresh pineapple juice, why, it’s...


Why “Brutal Honesty” Isn’t Honest At All

Why “Brutal Honesty” Isn’t Honest At All

Dear Crucial Skills, I get a little tired of dancing around issues. People want me to beat around the bush or butter them up before I come down hard on them. It’s not my problem if they don’t want to hear the truth. I’m just someone who tells it like it is, and sometimes that’s tough...


How to Speak Up For Your Morals and Values

How to Speak Up For Your Morals and Values

Dear Crucial SKills, I work in Information Technology and our company was recently bought. Several members of the parent company came in to bring our network up to their standards. Me, two of my coworkers, and five employees from the new company worked together all weekend and late into the...


How to Survive an Abusive Conversation

How to Survive an Abusive Conversation

Dear Crucial Skills, What do you suggest when you try to use the Crucial Conversations skills only to realize the other person is unhealthy, unaware, and unable to communicate effectively, respectfully, or civilly? Many people are healthy and just don’t have the communication skills, and when...