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How to Speak Up For Your Morals and Values

How to Speak Up For Your Morals and Values

Dear Crucial SKills, I work in Information Technology and our company was recently bought. Several members of the parent company came in to bring our network up to their standards. Me, two of my coworkers, and five employees from the new company worked together all weekend and late into the...


How to Survive an Abusive Conversation

How to Survive an Abusive Conversation

Dear Crucial Skills, What do you suggest when you try to use the Crucial Conversations skills only to realize the other person is unhealthy, unaware, and unable to communicate effectively, respectfully, or civilly? Many people are healthy and just don’t have the communication skills, and when...


How to Make Crucial Conversations Training Stick

How to Make Crucial Conversations Training Stick

Dear Crucial Skills, My company offers Crucial Conversations Training and it is mandatory for management. In spite of having gone through the training, some of my staff refuse to “play by the rules” as it were. What advice do you have for me? I am far from a perfect communicator, but I...